NSI - Expanding Our Managed Services With TriActive

The Challenge:

NSI already has a solid customer base providing traditional out-sourced IT solutions. NSI provides a wide range of services from server consolidation and data migration to computer maintenance contracts and computer repair. NSI felt the need to help their customers gain a better understanding of desktop assets. By providing this type of asset information, NSI could enhance its already robust service offering. But determining how to provide this information in a cost-effective and reliable manner became a real challenge. No solution that NSI considered, including several others, could economically scale due to high upfront cost for every NSI customer, nor could the technology quickly and easily gather and display the required information. That all changed when NSI partnered with TriActive.

NSI had already tried four other solutions before learning about the TriMSP™ program. This program provided NSI the ability to expand its service offerings to existing customers, as well as showcase a new set of services to prospects. The Software-as-a-Service (SaaS) model allowed NSI to evaluate the potential partnership with TriActive with no upfront cost and just a few hours of time. Brandon Aylesworth, lead technology evaluator for NSI, stated, "By the end of the demonstration, I had a complete understanding of the service's capabilities. In a few short days, I was collecting data from several customers. No other evaluation was close to this successful."

TriMSP provided three key benefits to NSI that no other solution could offer: a simple, low-risk evaluation, a scalable and effective solution, and a strategic business partnership.

"Because of the cost of the previous evaluations of other solutions, we would not have been able to move forward with TriActive. The fact that there was no upfront cost for the evaluation is the main reason we moved forward," said Brandon Aylesworth. After a simple Web-based registration and a short training session, NSI was ready to test the solution both internally and on existing customers.

The SaaS model also proved highly beneficial to NSI. Without the need to install complex and costly hardware for each customer, NSI could easily scale the solution. The Web-based management portal and hosted solution allowed NSI to engage 14 customers within three months. Other solutions had evaluations that took much longer than that.

The strategic business partnership was the strongest benefit to NSI. The TriActive sales and marketing team provided unparalleled support throughout the relationship. From marketing materials that can be easily partner branded, to a dedicated sales support team, to help with any potential obstacles, TriActive is there for its partners.

"Since our transition to the TriActive environment, NSI has increased its customer base by 400%. TriActive’s marketing tools helped us tremendously to educate both the inside sales team, as well as our new customer base. If you are new to the MSP business and need some hand holding, TriActive has a personal certification in that."

NSI • 102 Great Hill Road • Naugatuck, CT 06770 • (800) 634-8633