VIA Technology - Delivering on the MSP Promise

The Challenge:

VIA Technology was looking to move their business into the managed services space. The company realized that the recurring revenue stream that MSPs generate would be greater and more reliable than their existing project-oriented, break/fix business model; however, none of the solutions they previously evaluated met their business criteria. Some solutions required too much money up front to be a viable alternative, while others required too much time and effort to be scalable. VIA Technology wanted a solution that would allow their business to transform into a MSP without requiring extensive resources that were just not available. They had already made that mistake once with other products that did not work as promised.

The TriMSP™ Program was the “silver bullet” for VIA Technology’s challenge. The Software-as-a-Service (SaaS) model provided them with the economy of scale required to handle multiple small and mid-size customers, regardless of customer vertical. VIA Technology discovered that TriMSP was not cumbersome, unmanageable, and expensive like the other solutions they had evaluated. Nancy Villa stated, “TriMSP is the first and only program that is actually delivering on the MSP promise.” The Help Desk solution has enabled their customers to communicate in real-time with them, improving their customer service, and the Patch Management solution makes the staff more efficient, lowering the cost of service delivery.

TriMSP provided three key benefits to VIA Technology that no other solution could provide: a simple, low-risk evaluation, reduced total cost of ownership (TCO), and a strategic business partnership.

The ease of deployment and no up-front cost allowed them to complete an evaluation with little risk. Within four months of hearing about TriMSP, VIA Technology had obtained multiple revenue generating customers without any initial capital investment.

VIA Technology has also been able to reduce the cost of business dramatically. Other solutions required highly skilled administration staff and extensive hardware investments; making those investments for each small customer was not feasible. With TriMSP, VIA Technology was able to use the power of the Web to deploy and manage their customers better, cheaper, and faster. The money that would have been spent on unnecessary infrastructure is now being spent on growing the business.

VIA Technology has gained a strong business partner to help with the transition into the MSP market. By having a dedicated sales and support staff help with their MSP transition, VIA has been able to move more rapidly and effectively than anticipated. “We never had a dedicated sales and support team with other solutions. The close relationship was a huge factor in the success of our partner enablement process and getting customers to revenue,” said Nancy Villa, CTO.

VIA Technology • 230 N. Medina • San Antonio, TX 78207 • (210) 227-7726