Hosting Your Success™

Our hosted service enables Solution Providers to deliver managed services, develop a recurring revenue model, and dramatically reduce the costs associated with traditional projects and services.

Asset Inventory: An online asset discovery and management application that automates the process of tracking, managing, and generating reports on IT asset inventory. Comprehensive hardware, software, and Microsoft patch inventory information is collected and viewed via Web reports. Our patented technology allows us to easily work with machines both on the network as well as remote (outside the firewall).

Inventory data collected is highly compressed to reduce the amount of data transferred. Full and incremental scans make the processing extremely fast and efficient. Bandwidth throttling is engaged by default for the remote sessions. And best of all, all your customers' data is securely stored where you can access it anytime, from anywhere.

Fixed Assets: Another benefit of our Asset solution is the ability to import and track fixed assets. Resources such as monitors, printers, projectors, PDAs, and more all benefit from the same reporting and tracking system used to track your customers PCs.

Web Reports: Reporting benefits from the same "manage anywhere" model as the solutions. Because the data is stored in a database at the data center, you can access and track all of your customers and their data online from anywhere in the world. Custom dashboards are included, allowing you to define which reports you are most interested in and want quick access to. The integrated report builder allows you to copy or edit reports with an intuitive interface. Creating your own reports has never been this easy.

Patch Management: Our Patch Management component provides security compliance analysis and automated patch distribution. It also delivers executive reporting of patch distribution actions, compliance coverage across the enterprise, and identified vulnerabilities and potential severities. Married with Microsoft's security bulletin publishing, we download, package, validate the install, and publish the bulletins in our Patch Management system, making them ready for you to approve and deploy to your customers.

Furthermore, our Patch Management component is a complete security patch compliance system that provides vulnerability discovery, patch distribution, patch management, and SLA tracking capabilities to accurately manage, report, and track the delivery of patches. Integrated Help Desk features automatically create a ticket for each patch error and expose the error details within the help desk ticket. Configurable alerts and notifications are all just part of the comprehensive patch system.

Security Assessment: Defining security assessment is complex and difficult. We take the complexity out of assessing the security of your customer's IT assets by combining antivirus, patching, and software auditing to come up with an easy and efficient way for you to measure the security health of the PCs in your customer environments. Scoring whether antivirus and antispyware are installed, how old the antivirus definitions are, how many critical patches are missing, and what the PCs Windows update settings are allows us to provide comprehensive assessment reports that allow you to quickly assess and fix security issues for your customers.

Software Distribution: The software distribution engine not only allows you to distribute and install patches remotely, but it allows you to create or import other software packages as well. Basic or custom, EXEs, command line, batch files, etc. are all just as easy to distribute and monitor as patches. This means that you can create a distribution package for one customer, and using the community, import it to your other customers and use software distribution to distribute. You can also do the same for your un-install packages.

Software Utilization: Software Utilization is becoming more and more important as companies are starting to crack down on license compliance. Our utilization engine tracks when software applications are run and by whom. The reporting engine then takes all of this data and creates trending, usage, license compliance, and license harvesting reports. Harvesting makes easy work of finding out where your customers have applications installed but their end users are not using them. You can then use software distribution to deploy an un-install package or a command to un-install the application and harvest the unused licenses. In many cases, harvesting licenses alone more than pays for the service.

Software Catalog: The software catalog allows us to assign and report on software by categorization. This allows you to quickly see how many antivirus applications and versions, personal use applications, FTP clients, etc. are in your customer environments. There is no faster or more efficient way to know how many different types and versions of an application are installed. We use the Department of Homeland Security's categories for industry compliance. We've also normalized the publishers, titles, and versions of the software. This provides for roll-up reports for easy license compliance tracking.

For example: How many copies of Microsoft Office Professional are installed at a customer site? Normally you would have to add up all the 97, 2000, 2003, and XP versions of Office Professional mixed in with the Standard and Enterprise versions to figure that out. Not any more. We've normalized the titles so they roll the count up to one number for each title. Then you can drill into the count to see how many of each version are installed.

Help Desk: Our Help Desk component provides trouble ticketing and tracking as well as management reporting and trending. The One-Touch Help Desk integrates everything your help desk staff needs to solve your customer's problems. For example, trouble tickets are integrated with the user's most recent system inventory information for rapid troubleshooting and resolution. You can also access remote tools for immediate repair of remote machines. A workflow engine allows you to create tasks and approvals and integrate them into your IT processes across your customers. This means that as problems arise at your customers, notifications bubble up to your staff automatically.

You can also enable a system tray icon that allows end users at a customer site to create trouble tickets with a single click. These trouble tickets get assigned to your staff, and you can monitor the status of their problem resolutions through an easy-to-use, Web-based interface.

Knowledge Base: Our Help Desk software solution provides an integrated knowledge base, allowing your staff to capture solutions to common problems and reuse these solutions in the future at other customer sites (using the community). This enables your staff to address common issues more rapidly and to share this problem-solving knowledge across all your customers quickly.

Remote Control: Our remote control feature is tightly integrated into the management infrastructure. What this means is that from a help desk ticket, you can view the customer asset having problems associated with an end user, and with a single click, remote control that resource. Also available is a Web-based remote control feature that allows you to securely control PCs across the Internet without the need for any agent to be present on the box, or for the machine to have a VPN connection to the network. This means you can now reach and fix your customer's traveling users having problems with their VPN connections, which traditionally is an almost insolvable problem.

Remote Tools: Our remote management goes beyond traditional offerings of remote control by providing remote tools with extended remote diagnostic and remediation capabilities. The Remote Tools component allows service desk engineers to view systems status and configuration data of an end user's computer from another networked computer. Systems managers can monitor system status remotely. Engineers can perform proactive maintenance, access system configuration files, run scripts or commands, remotely reboot or shut down managed nodes, delete running processes, launch files, purge print jobs, modify registries, view event logs, and download files, just to name a few. Through quick problem resolution and avoiding the constant need for desk side support, partners can reduce resolution time and costs with managing remote systems.

Community: The community will become a staple for the partner providing managed services. All those times that you've created reports, custom scripts, knowledge base articles, etc. at a single customer site can now be published to your own community. Then you can import anything from that community to any of your customer installations so you never have to repeat the same work again. We also provide an MSP community where we create best practice documents, scripts, and reports for many services such as: Vista migration, Dell battery report, hard drive flash, Norton/Trend/McAffee client distribution, common end-user resolutions, and many more. Just import what you want from our community to yours, then import to your customers for you to use. The Community - accelerating knowledge transfer!

Monitoring: Network monitoring tracks all devices on your network such as servers, routers, switches, hubs, PIX firewalls, etc. for network traffic, utilization, bottlenecks, and provides trending reports and alerts across the network. Server monitoring tracks servers and the server operating system for various parameters such as CPU, memory, disk, event log information, critical processes, uptime, restarts, services, response time, and more. Customization of reporting, alerts, and services restart are all included so you can monitor your customer's environments proactively.

Desktop Management: Our desktop management solutions provide that complete set of functions that allow the VAR/MSP to provide any set or combination of managed services to their customers. Built on an MSP 2.0 business platform, it converts the historical project-based revenue model into a monthly recurring revenue model. There are no hidden costs, no infrastructure to buy or maintain, easy to deploy remotely in minutes, and 100% risk free.

Our partner program includes step-by-step, how-to instructions to provide guidance to the partner for providing managed services, including modeling, provisioning, pricing, and reporting. From simple security compliance ($10-15 per PC per month), to full-blown deskside support ($40-50 per PC per month), our model provides our partners everything they need to help ensure a successful managed services business.

Secure Management: Our infrastructure is SAS70 compliant. All communications which transfer data are either SSL or HTTPS and secure, including Web-based remote control sessions. We take pride in providing you an infrastructure that allows you to manage your customers anywhere, from anywhere - securely.

Partner Portal: Each partner receives their own branded partner portal. The portal provides an aggregate tool to provision, track, express into, and turn services on and off for all of your customers. From the portal you can view and manage the deployments and evaluations of your customers, lock customers out of the service, and define and provision sales. The portal also provides links directly into your sales tools - provisioning portals, training materials, sample POs, price sheets, how-to guides, datasheets, and more. Basically, everything you need to be successful at delivering managed services.

Service Provisioning: Our systems management solution components are delivered as a fully hosted service, enabling you to take advantage of our no up-front costs and predictable service fees that are designed to fit comfortably within a partner's business model. Partners get targeted capability, optimized for their operation and sized for their customers' environments.

Our delivery model provides immediate service activation to your customers and the ability to add systems and new modules at any time. Training requires only a brief online mentoring session while you provision and deploy your own customers, and your IT staff is up and running. No costly consultants, no long gaps for training, no lengthy customization and deployment cycle. You are able to measure time-to-benefit in days instead of months or even years.

The Web-based interface provided through this delivery model has its own benefits. It is accessible from anywhere where an Internet connection is available, and the browser-based interface is easy to navigate and provides you with access to every customer and their data no matter where you are.

The ongoing management of these solutions is a core competency for us, a critical requirement for an effective systems management solution but a consideration that is often overlooked during product evaluations. This means that we focus on the infrastructure so you can focus on your customers.