What's Coming:
Below are some of the items that are currently in development and which will be shipping in the future releases.
Help Desk Reports - We are working on new Help Desk reports that will help organizations track First Call Resolution and SLA related statistics. This will help internal help desk’s better communicate how they are performing and contributing to organization goals and objectives.
Active Directory Import - We will be adding functionality that will allow customers to link to Active Directory and import end-user and system information. This information will assist customers in populating End-User and System lists.
Downcall Server (DCS) 2.0 - In the current Systems Manager there is no provision for sending commands to remote endpoints that have Internet connectivity but no access to a delegate. With DCS 2.0 a number of new and interesting capabilities become available. Systems Manager will now be able to establish immediate connectivity with any endpoint that has access to the Internet. Additionally, MicroAgents will be given a list of multiple delegates they can potentially connect with, including the NOC directly if necessary. These new capabilities will significantly enhance real-time connectivity and scalability for both LAN-connected and disconnected systems. In Public Beta - E-mail us if you are interested in participating in the Beta and attend an Orientation Sessions to learn more about DCS 2.0.
Microsoft Server Application Identification - We are working on a new scanning processes that will allow us to more granularly identify the specific editions of Microsoft server applications being run in your environment. This will allow us to provide reporting, similar to the Microsoft Office True-up Report, which will help customers understand the costs and usage of Microsoft server applications, such as SQL and Exchange, in their environment. Reports will be able to suggest ways to rebalance server application licenses and CAL's to save money.
Help Desk ITIL Compliance - Those who currently use the System Manager Help Desk already realize the great features and benefits that product contains. In the months to come, we will be releasing a number of new capabilities that will help make the System Manager Help Desk more ITIL compliant (ITIL is an industry standard that outlines best practices for IT organizations who manage assets and operate service desks). We are adding new flexibility for creating incidents, both from the CSC and from the System Manager portal and linking incidents to problem tickets. We are enhancing Help Desk reporting and notification so you can more exactly track, maintain, and report on SLA's.
Support for Intel vPro/AMT - We are finishing up work on a version of the MicroAgent that will be capable of interfacing with Intel's AMT platform. Functionality will include the ability to wake systems via AMT, conduct out-of-band discovery, conduct out-of-band inventory, read and send up AMT log files, and perform serial over LAN. All this functionality will be launched and run from the Systems Manager portal.
