Survey Results Archive
Each month we survey you regarding topics that you bring up, and post the results here. We appreciate and look forward to involving you in our business decisions to help us serve you better.
| Survey Date | Yes/Agree | Survey Question/Topic | No/Disagree |
| August '08 | % | To help you uninstall unwanted and unused software, we've created uninstall scripts in the community for Visio, Project, Skype, Quicktime, itunes, MS Office, and more. Should we continue developing scripts for other software like Acrobat, Illustrator, Photoshop, Snagit, etc.? (1 - 5, 5 being most interested in more uninstallers). | % |
| July '08 | N/A | Now that we've finished integrating all the online resources in the Support Center, please rate the Support Center (1 to 5, 5 being best). | N/A |
| June '08 | Score 4.4 | We're thinking about creating a business intelligence report for Adobe like we did for Microsoft Office. What is your level of interest (1 to 5 - 5 being most interested)? Based on the positive feedback, we will add this item to our roadmap, and consider other suggested reports. | N/A |
| May '08 | 50% | Is the ability to quarantine a PC (remove off the network, yet still have ability to send updates, patches, etc. and remote control it) something you would use/want to see - Yes/No? Based on feedback, we will defer this item to a later date. | 50% |
| May '08 | 33% Add pop-up 17% Add RSS 25% Do both |
One comment we've heard about the bulletins is many people don't like that it is in-line and holds up portal login.Based on feedback, we will approach this in 2 Phases. First, we will enable a pop-up, so when you log in, the bulletins will be in a separate window than Systems Manager, allowing you to read them outside of working in the portal. The pop-up will not display for the 15 days if "Do Not Display" is checked. Later, we will enable an RSS feed that will take the place of displaying the bulletins. We will put an icon in the portal, letting you know when there is an update to the bulletins. | 25% Leave AS-IS |
| April '08 | Score 3.65 | Please rate your satisfaction with the TriActive service on a scale of 1 to 5 (1=low and 5=high). Based on feedback, we've changed the Bulletins display from 2 to 15 days, added global and specialist level Help Desk e-mail notification configuration options. We're adding many enhancement requests to the Product Roadmap as well. Thanks again for your feedback! | N/A |
| Mar. '08 | 86% | Do you like the new TriActive Support Center and follow-up survey when your ticket is closed (Y/N)? | 14% |
| Feb. '08 | 27% | Feedback on Help Desk End-user Satisfaction Survey? You like the end-user survey as implemented (Agree), or want more enhancements and capabilities (disagree). Most disagree responses were to add the comment box, which we did for the March release. Only 1 response wanted to add 5 questions, 3 comments. | 73% |
| Jan. '08 | 86% | Has v7 performance improved in the last month? Based on your feedback, we spent another month (February) on database performance improvements and enhancements | 14% |
| Dec. '07 | 94% | The new proposed Maintenance Window for 2008 is Friday nights from 11PM to Saturday 2AM CST. Do you prefer this new time? Based on feedback, we've moved the maintenance window to the new time | 6% |
