New August Survey: To help you uninstall unwanted and unused software, we've created uninstall scripts in the community for Visio, Project, Skype, Quicktime, itunes, MS Office, and more. Should we continue developing scripts for other software like Acrobat, Illustrator, Photoshop, Snagit, etc.? (1 - 5, 5 being most interested in more uninstallers)
July Survey results: Although 1000 of you visit the Support Center each month, not enough responses were received to post the results.
Click here for the Survey Archive. Thanks again for all your feedback!
Training Sessions
Thanks to those of you that have attended and provided feedback. The sessions have almost all been full. For those of you that haven't been yet, attend an orientation soon. After that, you will be able to attend and go through all the free training courses. You can attend as many and as often as you like. We will be continuously adding and rotating new sessions. View the calendar for the schedule.
Thanks to those of you that have attended and provided feedback. The sessions have almost all been full. For those of you that haven't been yet, attend an orientation soon. After that, you will be able to attend and go through all the free training courses. You can attend as many and as often as you like. We will be continuously adding and rotating new sessions. View the calendar for the schedule.
What's New This Release? Enhancements and New Features in this release.
What's Coming Soon? A look at items on the Product Roadmap.
Release Notes/Known Issues (last update: August 6, 2008)
What's Coming Soon? A look at items on the Product Roadmap.
Release Notes/Known Issues (last update: August 6, 2008)
Configuring Patch Alerts (2:42) - Learn how to setup patch alerts that notify you when any new patches (critical or any severity) show up in your environment or when any new patch shows up and a particular monitored system(s) is missing that patch.
Interactive Remote Control (1:47) - Interactive remote sessions can be used to control remote systems that don't have a MicroAgent installed on them. Specialists can also re-use that remote sessions many times without creating new sessions.
Changing Your Delegate (2:42) - Learn how to switch the delegate from one machine to another system.
Interactive Remote Control (1:47) - Interactive remote sessions can be used to control remote systems that don't have a MicroAgent installed on them. Specialists can also re-use that remote sessions many times without creating new sessions.
Changing Your Delegate (2:42) - Learn how to switch the delegate from one machine to another system.
How do you retire/delete an asset? There are two steps to this:1) Saving/Archiving the Asset record (view video above)
2) Removing the asset record from Systems Manager.
Click here to read the KB article.
Importing Custom Reports (1:26) - All patches ever applied, Adobe SW usage, Dell battery recall, All MS application usage, are just a few of the reports waiting for you in the community.
Community Overview Video (3:35) - importing custom reports, pre-built SWD packages, etc.
Community Overview Video (3:35) - importing custom reports, pre-built SWD packages, etc.
