Dear TriActive Customer,
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Your portal was updated over the weekend. Below is the list of new features: |
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- New and improved remote control (for DCS2 customers ONLY)
For those of you on DCS1, TriActive will contact you to migrate to DCS2 NOTE: You will be prompted to download the new remote control viewer to your portal
- Ticket merge: Open the same ticket in two different browser windows and update one then the other
- New Ticket Report: Time Worked by Specialist (Import from TriCommunity)
- Ability to export specialist
- Out-of-the-Office email filtering for help desk
- New getting started page (link on Dashboard tab)
- Display community list by description to help find content
- Improved Windows 7 memory inventory
- Preserve cc-lists on scheduled tickets
- End user custom text fields support HTML
NOTE: Create customer field 'Chat', add chat URL, initiate chat from ticket end user mini-tab
- New EIHD commands: /enduser=email and /timeworked=n (minutes)
- HTML editor for CSC bulletins & default ticket description
NOTE: Add URL link to default ticket description
- Added end user cell phone & e-mail to asset details view (saving a mouse click)
- Added create ticket and ticket cart links to top toolbar
- Last but not least, the comma has been removed from ticket number in the summary
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As a reminder, TriActive administrators, you can create your test portal by clicking on the link above. Please use the suffix 'Test Portal' in company name, e.g., ACME Test Portal. As a reminder, a MicroAgent can report to only one portal. We recommend you have only test systems (for example, the IT Department systems) report into your test portal. |
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New Feature Video
TriActive NOC Architecture (2:08) Our innovative cloud-based architecture allows you to test new features/capabilities and plan for their implementation into production. |
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Don't forget to take advantage of our Live FREE Friday Training (see link above). For example, learn how you can integrate Web chat for end users.
Best regards,
Poul Nielsen
President & CEO |