| Resources | ||
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| Free Weekly Training | ||
| Monday | Tuesday | Thursday |
 11-11:30am CSTMicroAgent Architecture |
11-11:30am CST Network Monitoring |
10-11am CST Help Desk for Specialists |
| 11:30-11:45am CST New Features & Roadmap |
3-4pm CST Asset Mgmt & Reports |
11am-12pm CST Help Desk for Admins |
| 3-4pm CST Patch & SW Delivery |
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| Featured Videos | ||
| Assets | Help Desk | Configuration |
 Custom Select Lists (2:51) |
SLA Reporting (4:36) |
Scheduled Reports (3:42) |
| Extend your asset fields - mailstop, building number, server room/rack/slot, GEO, and more. | Learn how to improve service by measuring how much, how efficient, and the quality of service delivered. | How scheduled reports can be integrated into help desk to improve your service SLA and help with planning. |
