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Dear TriActive Customer,
  Your portal was updated over the weekend. Below is the list of new features:
 
  • New and improved remote control (for DCS2 customers ONLY)
    For those of you on DCS1, TriActive will contact you to migrate to DCS2
    NOTE: You will be prompted to download the new remote control viewer to your portal
  • Ticket merge: Open the same ticket in two different browser windows and update one then the other
  • New Ticket Report: Time Worked by Specialist (Import from TriCommunity)
  • Ability to export specialist
  • Out-of-the-Office email filtering for help desk
  • New getting started page (link on Dashboard tab)
  • Display community list by description to help find content
  • Improved Windows 7 memory inventory
  • Preserve cc-lists on scheduled tickets
  • End user custom text fields support HTML
    NOTE: Create customer field 'Chat', add chat URL, initiate chat from ticket end user mini-tab
  • New EIHD commands: /enduser=email and /timeworked=n (minutes)
  • HTML editor for CSC bulletins & default ticket description
    NOTE: Add URL link to default ticket description
  • Added end user cell phone & e-mail to asset details view (saving a mouse click)
  • Added create ticket and ticket cart links to top toolbar
  • Last but not least, the comma has been removed from ticket number in the summary
  As a reminder, TriActive administrators, you can create your test portal by clicking on the link above. Please use the suffix 'Test Portal' in company name, e.g., ACME Test Portal. As a reminder, a MicroAgent can report to only one portal. We recommend you have only test systems (for example, the IT Department systems) report into your test portal.
  New Feature Video
TriActive NOC Architecture (2:08)
Our innovative cloud-based architecture allows you to test new features/capabilities and plan for their implementation into production.
  Don't forget to take advantage of our Live FREE Friday Training (see link above). For example, learn how you can integrate Web chat for end users.

Best regards,
Poul Nielsen
President & CEO
Keep up on maint windows, new features, issues, more Check the Free Friday Training Schedule Create a test portal on the root NOC View the Partner Training Videos